UK Finance is the British trade association for the UK banking and financial services sector. The Authorised Push Payment Fraud Campaign was rolled out across the UK to member banks for their use. The campaign was designed to help guide anyone who has been affected by push payment fraud through the reimbursement process. It was delivered within a tight 8-week timescale.

Working alongside the UK Finance’s campaign team we designed and developed a suite of over 100 creative assets, including a bespoke illustrator explainer video, supporting consumer guide, comprehensive digital toolkits and supporting print items to help people be aware of push payment fraud and to guide them through the reimbursement process.

Discover more about the APP Fraud reimbursement process by visiting their website here: https://www.takefive-stopfraud.org.uk/app-guide/

“We worked with Buzzword on a complex project of over 100 separate deliverables – and the team made the process incredibly easy and straightforward. Their creative approach to our brief, coupled with their excellent project management and communication ensured we were able to deliver an excellent campaign on a very quick timeline.”
James Norman‑Fyfe​​​​, Manager, Campaigns,
UK Finance

  • Campaign branding
  • Messaging
  • Animation
  • Storyboarding
  • Illustrated Video with cut downs for social sharing
  • Social media asset suite including 48 static assets and App Notification
  • Comprehensive consumer guide, translated into Welsh and Braile
  • Print items – posters, leaflets, z-card and pull up banners
  • Digital design for web pages and e-newsletter

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